Pengaruh dukungan atasan, rekan kerja, dan keluarga terhadap perilaku pelayanan melebihi standar tugas pada perawat dengan mediator thriving at work
Article Sidebar
Main Article Content
Abstract
This research aims to determine the influence of superior’s support, co-workers, and family on service organizational citizenship behavior in nurses with the mediation of thriving at work. This research was carried out using a single cross-sectional method, and the data collection was carried out using a questionnaire instrument, which was then analyzed by using the SEM (Structural Equation Modelling) method. The data sample in this study amounted to 240 samples obtained from nurses at XYZ Hospital. The results of the data analysis in this study show that thriving at work has an important role in linking the variables of support from superiors, colleagues, and family to service organizational citizenship behavior. The results of this research explain that thriving at work, a sense of enthusiasm and development is needed for workers to be able to engage in service organizational citizenship behavior. However, to be able to feel enthusiastic and develop, you need support from your boss, co-workers, and family first.
Penelitian ini bertujuan apakah dukungan atasan, rekan kerja, dan keluarga dapat berpengaruh terhadap perilaku pelayanan melebihi standar tugas pada perawat dengan mediasi thriving at work. Penelitian ini dilakukan dengan metode single cross-sectional dan pengumpulan data dilakukan dengan menggunakan instrumen kuesioner yang kemudian dianalisis dengan menggunakan metode SEM (Structural Equation Modeling). Sampel data pada penelitian ini berjumlah 240 sampel yang didapatkan dari perawat rumah sakit XYZ. Hasil analisis data pada penelitian ini menunjukkan bahwa thriving at work memiliki peran penting dalam menghubungkan variabel dukungan atasan, rekan kerja, dan keluarga terhadap service organizational citizenship behavior. Hasil penelitian ini menerangkan bahwa dibutuhkannya rasa semangat dan berkembang pada pekerja agar dapat terlibat pada perilaku pelayanan melebihi standar tugasnya. Namun untuk dapat merasa bersemangat dan berkembang, dibutuhkannya dukungan dari atasan, rekan kerja, dan keluarganya terlebih dahulu.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
This work is licensed under a Jurnal Manajemen Bisnis dan Kewirausahaan Creative Commons Attribution-ShareAlike 4.0 International License.
References
Bettencourt, L. A., Gwinner, K. P., & Meuter, M. L. (2001). A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. Journal of Applied Psychology, 86(1), 29–41. https://doi.org/10.1037/0021-9010.86.1.29
Chan, X. W., Kalliath, P., Chan, C., & Kalliath, T. (2020). How does family support facilitate job satisfaction? Investigating the chain mediating effects of work–family enrichment and job-related well-being. Stress and Health, 36(1), 97–104. https://doi.org/10.1002/smi.2918
Chen, H., Green, Y., & Williams, K. (2023). Does perceived manager support reduce hotel supervisors’ emotional exhaustion? The mediating role of control over time and negative emotions. International Hospitality Review, 37(1), 110–124. https://doi.org/10.1108/ihr-03-2021-0024
Chênevert, D., Vandenberghe, C., & Tremblay, M. (2015). Multiple sources of support, affective commitment, and citizenship behaviors: The moderating role of passive leadership. Personnel Review, 44(1), 69–90. https://doi.org/10.1108/PR-08-2012-0144
Colbert, A. E., Bono, J. E., & Purvanova, R. K. (2016). Flourishing via workplace relationships: Moving beyond instrumental support. Academy of Management Journal, 59(4), 1199–1223. https://doi.org/10.5465/amj.2014.0506
Djati, S. P., & Ferrinadewi, E. (2005). Pentingnya karyawan dalam pembentukan kepercayaan konsumen terhadap perusahaan jasa (Suatu kajian dan proposisi). Jurnal Manajemen dan Kewirausahaan, 6(2), 114–122. https://doi.org/10.9744/jmk.6.2.pp.%20114-122
Hair, J. F., Black, W. C., & Babin, B. J. (2010). Multivariate data analysis: A global perspective (7th ed.). Pearson Education.
Kleine, A. K., Rudolph, C. W., & Zacher, H. (2019). Thriving at work: A meta-analysis. Journal of Organizational Behavior, 40(9–10), 973–999. https://doi.org/10.1002/job.2375
Lee, S. M., Lee, D. H., & Kang, C. Y. (2012). The impact of high-performance work systems in the health-care industry: Employee reactions, service quality, customer satisfaction, and customer loyalty. Service Industries Journal, 32(1), 17–36. https://doi.org/10.1080/02642069.2010.545397
Ma, E., Qu, H., Wilson, M., & Eastman, K. (2013). Modeling OCB for hotels: Don’t forget the customers. Cornell Hospitality Quarterly, 54(3), 308–317. https://doi.org/10.1177/1938965513482520
Organ, D. W., & Ryan, K. (1995). A meta‐analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4), 775–802. https://doi.org/10.1111/j.1744-6570.1995.tb01781.x
Perdana, A. (2023, March 9). 4 bentuk dukungan sosial yang ciptakan lingkungan kerja positif. Glints. https://glints.com/id/lowongan/dukungan-sosial-rekan-kerja/
Porath, C., Spreitzer, G., Gibson, C., & Garnett, F. G. (2012). Thriving at work: Toward its measurement, construct validation, and theoretical refinement. Journal of Organizational Behavior, 33(2), 250–275. https://doi.org/10.1002/job.756
Ren, S., Babalola, M. T., Ogbonnaya, C., Hochwarter, W. A., Akemu, O., & Agyemang-Mintah, P. (2022). Employee thriving at work: The long reach of family incivility and family support. Journal of Organizational Behavior, 43(1), 17–35. https://doi.org/10.1002/job.2559
Rousseau, V., Salek, S., Aubé, C., & Morin, E. M. (2009). Distributive justice, procedural justice, and psychological distress: The moderating effect of coworker support and work autonomy. Journal of Occupational Health Psychology, 14(3), 305–317. https://doi.org/10.1037/a0015747
Sangkala, M., Ahmed, U., & Pahi, M. H. (2016). Empirical investigating on the role of supervisor support, job clarity, employee training and performance appraisal in addressing job satisfaction of nurses. International Business Management, 10(23), 5481–5486. https://doi.org/10.3923/ibm.2016.5481.5486
Shin, Y., Hur, W. M., & Park, K. (2021). The power of family support: The long-term effect of pre-COVID-19 family support on mid-COVID-19 work outcomes. International Journal of Environmental Research and Public Health, 18(19), 10524. https://doi.org/10.3390/ijerph181910524
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4), 653–663. https://doi.org/10.1037/0021-9010.68.4.653
Sreitzer, G., Porath, C. L., & Gibson, C. B. (2012). Toward human sustainability. How to enable more thriving at work. Organizational Dynamics, 41(2), 155–162. https://doi.org/10.1016/j.orgdyn.2012.01.009
Tang, Y. Y., & Tsaur, S. H. (2016). Supervisory support climate and service-oriented organizational citizenship behavior in hospitality: The role of positive group affective tone. International Journal of Contemporary Hospitality Management, 28(10), 2331–2349. https://doi.org/10.1108/IJCHM-09-2014-0432
Wen, J., Li, Y., & Hou, P. (2016). Customer mistreatment behavior and hotel employee organizational citizenship behavior: The mediating role of perceived organizational support. Nankai Business Review International, 7(3), 322–344. https://doi.org/10.1108/NBRI-02-2016-0009
Xu, A. J., Loi, R., & Chow, C. W. C. (2020). Can taking charge at work help hospitality frontline employees enrich their family life? International Journal of Hospitality Management, 89, 102594. https://doi.org/10.1016/j.ijhm.2020.102594
Zhai, Q., Wang, S., & Weadon, H. (2020). Thriving at work as a mediator of the relationship between workplace support and life satisfaction. Journal of Management and Organization, 26(2), 168–184. https://doi.org/10.1017/jmo.2017.62
Zhang, Y., Rasheed, M. I., & Luqman, A. (2020). Work–family conflict and turnover intentions among Chinese nurses: The combined role of job and life satisfaction and perceived supervisor support. Personnel Review, 49(5), 1140–1156. https://doi.org/10.1108/PR-01-2019-0017