Sutrisno, Timotius FCW, Universitas Ciputra Surabaya, Indonesia
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Jurnal Manajemen Bisnis dan Kewirausahaan Vol. 7 No. 6 (2023): Jurnal Manajemen Bisnis dan Kewirausahaan - Articles
Analyzing the impact of TQM, service quality, and market orientation on customer satisfaction in state-owned banks Indonesia
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