Dampak Advertising, Influencer, dan Ulasan Online terhadap Keputusan Pembelian Shopee di Jakarta Barat

Main Article Content

Immanuel Nicholas Jason
Frangky Slamet

Abstract

Penelitian ini ditujukan dengan maksud menguji pengaruh advertising attractiveness, influencer marketing dan online customer review terhadap purchase decision pengguna E-commerce Shopee di Jakarta Barat. Peneliti menggunakan 135 responden yang merupakan mahasiswa aktif Universitas Tarumanagara dan Universitas Bina Nusantara yang berbelanja menggunakan Shopee. Data diolah menggunakan perangkat lunak SmartPLS 4 dengan analisis data, seperti uji validitas dan reliabilitas; koefisien determinasi; ukuran efek; dan pengujian hipotesis bootstrap. Hasil penelitian menyatakan bahwa advertising attractiveness, influencer marketing, dan online customer reviews berpengaruh positif dan signifikan terhadap purchase decision konsumen E-commerce di Jakarta Barat.
 

This study aims to examine the effect of advertising attractiveness, influencer marketing and online customer reviews on the purchase decision of Shopee E-commerce users in West Jakarta. Researchers used 135 respondents who are active students of Tarumanagara University and Bina Nusantara University who shop using Shopee. The data were processed using SmartPLS 4 software with data analysis, such as validity and reliability tests; coefficient of determination; effect size; and bootstrap hypothesis testing. The results stated that advertising attractiveness, influencer marketing, and online customer reviews have a positive and significant effect on the purchase decision of E-commerce consumers in West Jakarta.

Article Details

Section
Articles
Author Biographies

Immanuel Nicholas Jason, Universitas Tarumanagara

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara Jakarta

Frangky Slamet, Universitas Tarumanagara

Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Tarumanagara Jakarta

References

Abideen, Z. U. & Saleem, S. (2011). Effective Advertising and Its Influence on Consumer Buying Behavior. European Journal of Business and Management, 3(3), 55-65.

Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T

Ajzen, I. (2008). Consumer Attitudes and Behavior. Dalam Handbook of Consumer Psychology, 525-548. Lawrence Erlbaum Associates.

Almana, M & Mirza, A. 2013. The Impact Of Electronic Word Of Mouth On Cunsumer Purchasing Decision. International Journal of Computer Applications, 82(9), 23-31.

Amandeep, Dr. Seema Varshney, & Syed Aulia. (2017). The Impact of Advertising on Consumer Purchase Decision with Reference to Consumer Durable Goods in Oman. International Journal of Managerial Studies and Research, 5(12). https://doi.org/10.20431/2349-0349.0512002

Ardianti, A. N., & Widiartanto, M. A. (2019). Pengaruh Online Customer Review dan Online Customer Rating terhadap Keputusan Pembelian melalui Marketplace Shopee . Jurnal Ilmu Administrasi Bisnis, 1–11.

Brown & Fiorella (2008) Influence Marketing – How to create, manage, and measure brand influencers in social media marketing

Chandra, C. & Keni, K. (2019). Pengaruh Brand Awareness, Brand Association, Perceived Quality, dan Brand Loyalty terhadap Customer Purchase Decision. Jurnal Muara Ilmu Ekonomi dan Bisnis, 3(1), 176-185. https://doi.org/10.24912/jmieb.v3i1.3506

Cheung, C. M. K., & Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision Support Systems, 54(1), 461–470. https://doi.org/10.1016/j.dss.2012.06.008

Chopra, A., & Avhad, V. (2020). Influencer Marketing: An Exploratory Study to Identify Antecedents of Consumer Behavior of Millennial. Business Perspectives and Research. https://doi.org/10.1177/2278533720923486

Guptaa, M. (2021). Impact of influencer marketing on consumer purchase behavior during the pandemic. International Journal of Innovative Research in Engineering & Multidisciplinary Physical Sciences, 9(4), 154–165.

Hair, J. F., Hult, G. T., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (pls-sem). Los Angeles: SAGE. From https://lccn.loc.gov/2021004786

Halila Titin Hariyanto, & Lantip Trisunarno. (2020). Analisis Pengaruh Online Customer Review, Online Customer Rating, dan Star Seller terhadap Kepercayaan Pelanggan Hingga Keputusan Pembelian pada Toko Online di Shopee. JURNAL TEKNIK ITS, 9.

Hanaysha, J. R. (2018). An examination of the factors affecting consumer’s purchase decision in the Malaysian retail market. PSU Research Review, 2(1), 7–23. https://doi.org/10.1108/PRR-08-2017-0034

Kristiani, P. & Keni, K. (2021). Pengaruh E-Service Quality, Perceived E-Word of Mouth, dan E- Satisfaction terhadap Purchase Intention Produk Kecantikan di Website Beauty E- Commerce. Jurnal Manajemen dan Kewirausahaan, 6(5), 536-541. https://doi.org/10.24912/jmbk.v6i5.20320

Lou, C., & Yuan, S. (2019). Influencer marketing: How message value and credibility affect consumer trust of branded content on social media. Journal of Interactive Advertising, 19(1), 58–73. https://doi.org/10.1080/15252019.2018.1533501

Mandiri, L. N. P., Jamhari, J., & Darwanto, D. H. (2022). Influencer Marketing Affect Consumer Purchase Decisions On Cimory Product. Agro Ekonomi, 33(2), 80. https://doi.org/10.22146/ae.73195

Morissan, M. A. (2010). Periklanan Komunikasi Pemasaran Tepadu (Pertama). Jakarta: Kencana Prenada Media Group. Sugiyono. (2020). Metode Penelitian Kuantitatif, Kualitatif, dan RNB (2nd ed). Alfabeta.

Park, Cheol, dan Thae Min Lee. (2009). “Information direction, website reputation and eWOM effect: A moderating role of product type.” Journal of Business Research 62 (1): 61-67. https://doi.org/10.1016/j.jbusres.2007.11.017

Schiffman, Leon G., dan Kanuk, Leslie Lazar. 2009. Perilaku Konsumen. Alih bahasa Zulkifli Kasip. Jakarta: PT. Indeks Group Gramedia

Yolandita, E. N. , W. , S. M. (2022). Analisis Pengaruh Daya Tarik Iklan, Kualitas Informasi, Kemudahaan dan Kepercayaan terhadap Keputusan Pembelian Marketplace Shopee. Jurnal Sosial Dan Teknologi.