Pengaruh Pengalaman Merek Indrawi terhadap Retensi Pelanggan pada Sociolla Jakarta
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Abstract
This study aims to assess the effect of sensory brand experience on customer retention at Sociolla Jakarta, considering affective commitment and customer satisfaction as mediating variables. The research methodology employed is quantitative descriptive through a survey using questionnaires. The research sample comprises 200 Sociolla customers in Jakarta, selected through convenience sampling. The findings indicate that sensory brand experience significantly plays a role in enhancing customer retention through affective commitment and customer satisfaction.
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