DESAIN PERANCANGAN APLIKASI MANAJEMEN USAHA PEMAKAMAN PADA LAMTAMA FUNERAL SERVICE

Abstract

Lamtama funeral service is a service business based in Palembang that currently relies solely on Text and call to manage its operation. The absence of a structured digital system poses challenges in terms of data management, service scheduling, and customer coordination. These limitations often lead to inefficiencies and the risk of human error in service delivery. This study aims to design a web-based funeral service management application tailored to the operational needs of Lantama Funeral service. The system is expected to digitize and streamline key processes such as deceased data management, funeral scheduling, service package administration, document archiving and online consultation for clients.The development process utilizes the Scum methodology, allowing incremental development with continuous feedback. The result of this research is a web application prototype that provides a more organized and accessible platform for internal use by Lamtama staff, thereby improving service efficiency, data accuracy, and customer satisfaction.