APAKAH PSYCHOLOGICAL CAPITAL DAN WORK ENGAGEMENT MEMBENTUK JOB PERFORMANCE KARYAWAN DI ERA SOCIETY 5.0?
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Abstract
Globalisasi menjadikan tenaga kerja sebagai sebuah komoditas, artinya semua aspek dalam tenaga kerja, baik kemampuan, kognitif, otak, dan otot dapat diperjualbelikan. Pengalaman konsumen menjadi fokus yang utama pada era Society 5.0. Oleh sebab itu, seorang karyawan perlu meningkatkan kinerja pekerjaannya agar dapat memberikan pengalaman konsumen yang terbaik. Demi mempersiapkan karyawan dalam menghadapi era Society 5.0, diperlukan suatu sumber daya pribadi yang baik. Salah satu sumber daya pribadi tersebut adalah psychological capital atau modal psikologis. Tujuan penelitian ini adalah mengetahui bagaimana modal psikologis dan keterikatan kerja membentuk kinerja pekerjaan karyawan di Era Society 5.0. Dengan mengetahui bagaimana modal psikologis dan kinerja pekerjaan dalam pembentukan kinerja pekerjaan, perusahaan dapat menciptakan program-program yang dapat meningkatkan modal psikologis dan keterikatan kerja sehingga kinerja pekerjaan karyawan dapat ditingkatkan. Metode pendekatan kuantitatif digunakan dalam penelitian untuk mengukur variabel modal psikologis, kinerja pekerjaan, dan keterikatan kerja. Ketiga variabel tersebut diukur melalui kuesioner daring yang dibagikan oleh Peneliti. Penelitian ini dilakukan pada karyawan sales di perusahaan yang bersifat for-profit sehingga dapat memberikan perspektif yang berbeda mengenai variabel modal psikologis, kinerja pekerjaan, dan keterikatan kerja pada karyawan. Dalam penelitian ini juga ditambahkan Key Performance Indicator (KPI) agar kinerja pekerjaan yang diukur menjadi lebih objektif. Hasil penelitian menunjukkan bahwa adanya hubungan positif antara modal psikologis dan keterikatan kerja, begitu juga antara keterikatan kerja dan kinerja pekerjaan.
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