THE RELATIONSHIP BETWEEN EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL CITIZENSHIP AMONG EMPLOYEES IN INDUSTRIAL COMPANIES

Abstract

This study examines emotional intelligence in correlation to organizational citizenship behaviour among employees in industrial companies in the Jabodetabek area (Jakarta, Bogor, Depok, Tangerang, and Bekasi). Emotional intelligence, defined as the ability to recognize and manage one's own and others' emotions, is mentioned in a number of literatures to influence organizational citizenship behaviour, which encompasses actions such as cooperation, trust, and empathy in the workplace. Organizational citizenship behaviour in the workplace manifested as an employee act of altruism that largely benefitted the company. The data was collected through an online questionnaire distributed via Google Forms, utilizing Tarumanagara University emotional intelligence questionnaire adapted from the original The Schutte Self-Report Emotional Intelligence Test (SSEIT) and organizational citizenship behavior checklist (OCB-C) 20 items questionnaire. Participants were selected using convenience sampling, meeting the inclusion criteria of having worked for at least three months, being aged 18-58 years, and working in industrial companies in the Jabodetabek region. The correlation between both variables showed a significance and positive level with (r = 0.205; p-value 0,000 < 0.01). This shows there are positive correlation between variables falling in a weak category. The study hopes to examine the relationship between emotional intelligence and organizational citizenship behaviour and the configuring factors.