PERLINDUNGAN HUKUM BAGI KONSUMEN PENGGUNA JASA BIRO PERJALANAN WISATA DI YOGYAKARTA YANG MENGALAMI KERUGIAN MENURUT UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN

Main Article Content

Tri Ananda Caesaryan Dasril
Jeane Neltje Saly

Abstract

This study aims to analyze the legal protection of consumers who use travel agency services in the city of Yogyakarta both normatively and empirically and to analyze the responsibilities of travel agency business actors for the fulfillment of the rightsof consumers who use their services in the city of Yogyakarta. The problems studied in this study are how the legal protection of consumers who use travel agency services in the city of Yogyakarta both normatively and empirically and how the responsibility of travel agency business actors for the fulfillment of the rights of consumers of their service users in the city of Yogyakarta. This research is a normative juridical research. The procedure used to solve the problem is to first examine the existing secondary data and then proceed with research on primary data in the field. Data was collected by means of library studies and interviews. Theapproach method used is the statutory approach. The research data after being analyzed using descriptive qualitative methods, the results obtained that the legal protection of consumers who use travel agency services in the city of Yogyakarta isnormatively adequate. This is shown from the provisions as regulated both in Law Number 8 of 1999 concerning Consumer Protection and Law Number 10 of 2009 concerning Tourism. Empirically, consumers who use travel agency services in the city of Yogyakarta have not been fully protected. This is shown from the results of the study that not all travel agencies make agreements that contain the rights and obligations of the parties during the tour. The responsibility of travel agency business actors for the fulfillment of the rights of consumers who use their servicesin the city of Yogyakarta..

Article Details

Section
Articles

References

A. Buku

Hakim Abdul Barkatullah, Hukum Perlindungan Konsumen Kajian

Teoritis dan Perkembangan Pemikiran, (Bandung: Nusa Media, 2008)

Maidin Gultom, Perlindungan Hukum Terhadap Anak dalam Sistem

Peradilan Pidana Anak di Indonesia, (Bandung : PT Refika Aditama,

.

Wahab Salah, , Manajemen Kepariwisataan, (Jakarta: Pradnya Paramita,

B. Peraturan Perundang-undangan

Indonesia, Undang-Undang Dasar Negara Republik Indonesia Tahun 1945.

, Kitab Undang-Undang Hukum Perdata. Undang-Undang No. 8

Tahun 1999 tentang Perlindungan Konsumen.

, Undang-Undang Nomor 10 Tahun 2009 tentang

Kepariwisataan.

Peraturan Pemerintah Nomor 52 Tahun 2012 tentang sertifikasi

Kompetensi dan Sertifikasi Usaha di Bidang Pariwisata.

C. Internet

“Cara mudah bergabung dengan Asosiasi Wisata Indonesia”, diunduh dari

https://wisatahalimun.co.id/cara-mudah-bergabung-dengan-asosiasiwisata-indonesia, 26 juli 2021