ANALISIS KEPUASAN PENGGUNA PARKIR STASIUN KERETA TANGERANG

Abstract

Evaluasi fasilitas parkir stasiun Kereta Rel Listrik Commuter Line Tangerang ditinjau dengan Pedoman Teknis Penyelenggaraan Fasilitas Parkir dengan pembagian kueisioner kepuasan pelanggan terhadap kinerja dan harapan untuk mendapat data primer lalu diolah dengan metode importance performance analysis (IPA) dan data sekunder didapat dari pengumpulan data karcis parkir kendaraan roda dua dan roda empat untuk mengetahui kapasitas ruang parkir, volume parkir, durasi parkir, akumulasi parkir, indeks parkir, tingkat penggantian (turn over) parkir, akumulasi parkir, dan satuan ruang parkir. Evaluasi ini bertujuan untuk mengetahui kepuasan pelanggan, karakteristik tempat parkir stasiun Kereta Rel Listrik Commuter Line Tangerang.Berdasarkan analisis yang telah dilakukan, tempat parkir pada tempat penilitian ini pada hari biasa tidak dapat menampung kendaraan roda dua dan berdasarkan persepsi pengguna dengan metode IPA tempat parkir sudah dinilai cukup baik, namun masih terdapat aspek yang harus diperbaiki atau ditingkatkan seperti ketersediaan atap penutup kendaraan dan kebersihan area parkir.

Evaluation of parking facilities at the Tangerang Commuter Line Electric Train station was reviewed using the Technical Guidelines for the Implementation of Parking Facilities by distributing customer satisfaction questionnaires regarding performance and expectations to obtain primary data which was then processed using the importance performance analysis (IPA) method and secondary data was obtained from collecting vehicle parking ticket data. two-wheeled and four-wheeled vehicles to determine parking space capacity, parking volume, parking duration, parking accumulation, parking index, parking turnover rate, parking accumulation and parking space units. This evaluation aims to determine customer satisfaction and the characteristics of the Tangerang Commuter Line Electric Train Station parking lot. Based on the analysis that has been carried out, the parking lot at this research location on weekdays cannot accommodate two-wheeled vehicles and based on user perceptions using the IPA method the parking space is already considered quite good, but there are still aspects that need to be improved or improved, such as the availability of vehicle roof coverings and the cleanliness of the parking area.