PERAN ORIENTASI KESADARAN SOSIAL TERHADAP KARAKTERISTIK DAN REAKSI UMPAN BALIK

Sartika Zumria, P. Tommy Y.S. Suyasa, Bonar Hutapea
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Abstract

Penelitian ini bertujuan untuk menguji peran orientasi kesadaran sosial sebagai moderator hubungan antara karakteristik umpan balik dan reaksi umpan balik. Umpan balik bagi karyawan menjadi salah satu hal yang dapat meningkatkan kinerja dan motivasi. Hasil penelitian mengenai umpan balik terdahulu menunjukkan bahwa reaksi karyawan terhadap umpan balik dapat dipengaruhi oleh proses pemberian umpan balik itu sendiri. Selain itu penelitian sebelumnya menunjukkan bahwa terdapat faktor lain yang dapat mempengaruhi bagaimana individu yang berbeda dapat bereaksi terhadap umpan balik, salah satunya adalah orientasi kesadaran sosial yang dimiliki tiap individu. Karakteristik umpan balik dalam penelitian ini terdiri dari kredibilitas pemberi umpan balik dan penyampaian umpan balik. Penelitian ini melibatkan 92 partisipan yang terdiri dari 23 laki-laki dan 69 perempuan. Partisipan merupakan karyawan yang bekerja di bidang layanan administrasi akademik di beberapa universitas di Jakarta. Sebanyak 60 orang (65%) diantaranya bekerja di universitas swasta, sedangkan 32 orang lainnya (35%) bekerja di universitas negeri. Berdasarkan hasil uji hipotesis didapatkan bahwa kredibilitas pemberi umpan balik dan penyampaian umpan balik terbukti dapat menjadi prediktor dari reaksi umpan balik pada karyawan layanan administrasi akademik. Penelitian ini juga menunjukkan bahwa orientasi kesadaran sosial tidak dapat menjadi moderator hubungan antara karakteristik umpan balik dan reaksi umpan balik pada karyawan layanan administrasi akademik.

 

This study aims to examine the role of social awareness orientation as a moderator of the relationship between feedback characteristics and feedback reactions. Feedback for employees can improve performance and motivation. The results of previous studies on feedback indicate that employee reactions to feedback can be influenced by the process of feedback itself. In addition, previous studies have shown that there are other factors that can affect how different individuals react to feedback, one of which is the orientation of social awareness that every individual possesses. Feedback characteristics in this study consist of the credibility of the feedback provider and the delivery of feedback. The study involved 92 participants consisting of 23 men and 69 women. Participants are employees who work in the field of academic administrative services in several universities in Jakarta. As many as 60 people (65%) of them work at private universities, while 32 others (35%) work at public universities. Based on the results of the hypothesis test, it is found that the credibility of the feedback provider and the delivery of feedback are proven to be a predictor of feedback reactions in academic administrative service employees. This study also shows that social awareness orientation fails to become a moderator of the relationship between feedback characteristics and feedback reactions in academic administrative service employees.

Keywords

karakteristik umpan balik orientasi umpan balik; orientasi kesadaran sosial; reaksi umpan balik

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