Chairy, Verry Wijaya dan. “Pengaruh Service Environment, Customer Knowledge, Dan Customer Relation Management Terhadap Service Quality Dan Dampaknya Terhadap Brand Equity”. Jurnal Manajemen Bisnis dan Kewirausahaan 3, no. 2 (August 6, 2019). Accessed May 10, 2024. https://journal.untar.ac.id/index.php/jmbk/article/view/4963.