Arundini, Nabila Kaulika, and Timotius FCW Sutrisno. “Analyzing the Impact of TQM, Service Quality, and Market Orientation on Customer Satisfaction in State-Owned Banks Indonesia”. Jurnal Manajemen Bisnis dan Kewirausahaan 7, no. 6 (November 29, 2023): 1416–1428. Accessed July 26, 2024. https://journal.untar.ac.id/index.php/jmbk/article/view/25769.