HENDY, S.; KENI, K. Pengaruh Brand Image, Service Quality, dan Customer Relationship Management Terhadap Customer Loyalty. Jurnal Manajemen Bisnis dan Kewirausahaan, Jakarta, Indonesia, v. 3, n. 5, p. 56–61, 2019. DOI: 10.24912/jmbk.v3i5.6082. Disponível em: https://journal.untar.ac.id/index.php/jmbk/article/view/6082. Acesso em: 1 may. 2024.