CHAIRY, V. W. dan. Pengaruh Service Environment, Customer Knowledge, Dan Customer Relation Management Terhadap Service Quality Dan Dampaknya Terhadap Brand Equity. Jurnal Manajemen Bisnis dan Kewirausahaan, Jakarta, Indonesia, v. 3, n. 2, 2019. DOI: 10.24912/jmbk.v3i2.4963. Disponível em: https://journal.untar.ac.id/index.php/jmbk/article/view/4963. Acesso em: 10 may. 2024.