MARCELLA, O. Pengaruh Trust, Commitment, Communication Dan Conflict Handling Terhadap Customer Loyalty Nasabah Tabungan Pt Bank Panin Tbk Di Jakarta. Jurnal Manajemen Bisnis dan Kewirausahaan, Jakarta, Indonesia, v. 2, n. 3, 2019. DOI: 10.24912/jmbk.v2i3.4847. Disponível em: https://journal.untar.ac.id/index.php/jmbk/article/view/4847. Acesso em: 5 may. 2024.