KRISTANTI, M. M.; ERWITA, M. A.; KURNIAWAN, H. Pengaruh digital marketing dan e-service quality terhadap purchase intention melalui customer relationship management Blibli di Surabaya. Jurnal Manajemen Bisnis dan Kewirausahaan, Jakarta, Indonesia, v. 7, n. 5, p. 1180–1193, 2023. DOI: 10.24912/jmbk.v7i5.23900. Disponível em: https://journal.untar.ac.id/index.php/jmbk/article/view/23900. Acesso em: 19 may. 2024.