HARTAWAN, Christofer Novrisatya; KENI, Keni. Kepuasan pasien BPJS kesehatan di DKI Jakarta: Pengaruh patient-physician relation, prosedur administratif, dan alur pasien. Jurnal Manajemen Bisnis dan Kewirausahaan, Jakarta, Indonesia, v. 9, n. 3, p. 405–417, 2025. DOI: 10.24912/jmbk.v9i3.34342. Disponível em: https://journal.untar.ac.id/index.php/jmbk/article/view/34342. Acesso em: 17 jul. 2025.