CHAIRY, Verry Wijaya dan. Pengaruh Service Environment, Customer Knowledge, Dan Customer Relation Management Terhadap Service Quality Dan Dampaknya Terhadap Brand Equity. Jurnal Manajemen Bisnis dan Kewirausahaan, Jakarta, Indonesia, v. 3, n. 2, 2019. DOI: 10.24912/jmbk.v3i2.4963. Disponível em: https://journal.untar.ac.id/index.php/jmbk/article/view/4963. Acesso em: 15 apr. 2025.