ARUNDINI, N. K.; SUTRISNO, T. F. Analyzing the impact of TQM, service quality, and market orientation on customer satisfaction in state-owned banks Indonesia. Jurnal Manajemen Bisnis dan Kewirausahaan, Jakarta, Indonesia, v. 7, n. 6, p. 1416–1428, 2023. DOI: 10.24912/jmbk.v7i6.25769. Disponível em: https://journal.untar.ac.id/index.php/jmbk/article/view/25769. Acesso em: 5 jul. 2024.