WIKEN CAKES WEBSITE: A SOLUTION TO CUSTOMER PROBLEMS
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Abstract
Wiken Cakes is a cake shop located in Bekasi, West Java. Currently, Wiken Cakes still applies conventional methods in carrying out its business processes. Starting from collecting product data only by writing it down in a notebook, product promotion only by word of mouth, the ordering process only via WhatsApp one by one, there are no invoices as proof of orders from customers and buyers. total costs and calculation of estimated courier costs just by using a calculator. As a result, there are many problems in the system that hinder product sales, and even cause losses for the shop. By looking at the existing problems, the idea arose to create a system design. The system design displays features that suit the seller’s needs. However, because there is a lot of competition between cake shops entering the e-commerce business, Wiken Cakes has come up with a website that can help with customer problems, such as providing a sugar reduction feature for customers who are following a diet program. As well as matching color displays to match the cake with the customer’s decorations or dress when celebrating the event. Website design uses HTML, CSS, PHP and Javascript programming languages. Users will carry out system testing. Users who test the system are divided into two, namely customers who will test the main website, and sellers who will test the admin dashboard. After passing testing and recording evaluations, this website was declared useful and easy to use.
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