IMPLEMENTATION OF WEB-BASED TRANSACTION SERVICES AT CAHAYA SEMI WORKSHOP
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Abstract
Technological developments have increased and intensify business competition. Every company is trying to attract customers with their products or services. In the workshop business, a fast service system is needed to meet customer satisfaction. Cahaya Semi Workshop is a motorcycle workshop that provides repair, modification, and spare parts sales services. The problem in this workshop is that customers often made a wrong order by phone or WhatsApp. Therefore, the workshop could face with unclear which product catalogs and spare part on request. The development method that will be used in this research is the waterfall model. The result of this research is a website that is friendly for users to browse catalogs, schedule services, order services and spare parts, then choose delivery options, finally complete payments. Also to provide service reviews. The purpose of this website program development is to increase the effectiveness and efficiency in the transaction process at Cahaya Semi Workshop.
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References
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