CAN RAISA (ROBOT, ARTIFICIAL INTELLIGENCE, AND SERVICE AUTOMATION) INFLUENCE EMPLOYEE WELL-BEING THROUGH CAREER OPPORTUNITIES?
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Abstract
Robots, artificial intelligence, and service automation (RAISA) are evidence of advanced technological developments, with both positive and negative potential impacts, particularly on employees’ job opportunities, as many jobs have now been taken over by RAISA. This study aims to investigate the role of RAISA awareness on the psychological well-being (PWB) of Generation Z employees working in Jabodetabek, with future career opportunities (PFCO) as a mediating variable. Data were collected from 154 Gen Z employees using an online questionnaire. The data analysis showed there are significant positive influence regression for RAISA to PFCO, RAISA to PWB, and PFCO to PWB. Mediation testing also revealed that PFCO partially mediates the relationship between RAISA awareness and PWB. So, it can be concluded that RAISA awareness plays a role in improving the psychological well-being of Gen Z employees, both directly and through the mediation of PFCO. Gen Z employees with higher awareness of RAISA tend to have better career opportunities, which ultimately contributes to improved PWB. This study offers valuable insights for companies regarding the impact of advanced technologies like RAISA on employees’ PWB. By understanding these effects, organizations can develop more effective strategies for implementing technology in ways that not only enhance operational efficiency but also promote employee well-being, aligning company policies and career development programs.
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