THE ROLE OF WORKPLACE OSTRACISM ON EMPLOYEE PERFORMANCE MEDIATED BY WORK STRESS AMONG EMPLOYEES
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Abstract
This study examines the impact of workplace ostracism as feeling ignored by coworkers on employee performance as involves actions aligned with organizational goals with job stress as an adverse response when job demands exceed employee abilities or resources considered as a mediator. Workplace ostracism, where employees feel neglected by colleagues, can hinder performance, especially among Generation Z, who are highly susceptible to stress and mental health issues. The study surveyed 247 Generation Z employees using the Workplace Ostracism Scale (WOS), Individual Work Performance Questionnaire (IWPQ), and Job Stress Scale (JSS). The data were analyzed using Pearson correlation and linear regression. The results showed that workplace ostracism negatively impacts employee performance, with work stress having the largest negative effect on performance. Additionally, ostracism was positively correlated with work stress. Mediation analysis revealed that work stress partially mediates the relationship between workplace ostracism and employee performance, a finding not previously explored. This study contributes to the literature by highlighting the significant role of work stress in the relationship between ostracism and performance. It suggests that employers should address workplace exclusion to improve performance. Furthermore, it provides valuable insights for managers to adopt and implement holistic human resources strategies like skill development, stress management, inclusive work environments, and employee engagement to boost productivity.
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