THE RELATIONSHIP BETWEEN JOB DEMANDS AND INNOVATIVE WORK BEHAVIOR: PSYCHOLOGICAL CAPITAL AND JOB RESOURCES AS A MODERATOR (STUDY ON RELATIONSHIP OFFICER IN BANKING)
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Abstract
The purpose of this study was to examine the role of psychological capital and job resources as moderators of the relationship between job demands and innovative work behavior in relationship officers in banking. Innovative work behavior is a form of behavior that has the aim of achieving the initiation and introduction of new ideas, processes, procedures or new products, which will be useful for the organization, psychological capital is an approach to optimizing positive psychological functions in individuals, job demands are pressure at work or work that is excessive while job resources are physical, psychological, social, functional aspects in achieving a goal in work that can reduce demands in work and reduce costs as well as physiological and psychological aspects. The participants of this study were 73 employees who work in the banking sector. The results showed that psychological capital did not moderate the relationship between job demands and innovative work behavior. However, job resources moderate the relationship between job demands and innovative work behavior. When individuals have job resources, job demands increase innovative work behavior.
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