THE ROLE OF SELF-EFFICACY, ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR
Main Article Content
Abstract
Organizational citizenship behavior is a voluntary, selfless act carried out by an employee outside of his work responsibilities as a form of contribution that can increase the effectiveness of the company. The formation of organizational citizenship behavior can be influenced by various factors, such as self-efficacy, organizational commitment, and job satisfaction. The purpose of this study was to determine the effect of self-efficacy, organizational commitment, and job satisfaction on organizational citizenship behavior. The sampling technique in this study used a non-probability sampling method. The sample of this study were all employees at PT XYZ which is engaged in food and beverages and has 36 members. The data collection technique used a questionnaire. The results showed that self-efficacy has a positive and significant effect on organizational citizenship behavior, organizational commitment has a positive and significant effect on organizational citizenship behavior, and job satisfaction has a positive and significant effect on employee organizational citizenship behavior. Companies can improve organizational citizenship behavior through providing intensive training so that employees can master more efficient work methods and can develop skills relevant to work. This can increase the self-efficacy of its employees in carrying out their work. This is expected to increase organizational citizenship behavior.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.
IJAEB by Graduate Program of Universitas Tarumanagara is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.. Permissions beyond the scope of this license may be available at https://journal.untar.ac.id/index.php/ijaeb
References
K. Gati, M. Mukhtar, and B. Sujanto, “The Influence of Self Efficacy, Job Satisfaction and Organizational Commitment Toward Organizational Citizenship Behavior (Ocb) of Teachers Of Private Vocational Schools in South Jakarta,” Int. J. Sci. Res. Manag., vol. 6, no. 06, pp. 406–414, 2018, doi: 10.18535/ijsrm/v6i6.el06.
R. K. Pradhan, L. K. Jena, and N. P. Panigrahy, “Do sustainability practices buffer the impact of self-efficacy on organisational citizenship behaviour?: Conceptual and statistical considerations,” J. Indian Bus. Res., vol. 12, no. 4, pp. 509–528, 2020, doi: 10.1108/JIBR-05-2019-0170.
K. Jehanzeb and J. Mohanty, “The mediating role of organizational commitment between organizational justice and organizational citizenship behavior: Power distance as moderator,” Pers. Rev., vol. 49, no. 2, pp. 445–468, 2020, doi: 10.1108/PR-09-2018-0327.
L. N. T. Dong and N. N. D. Phuong, “Organizational justice, job satisfaction and organizational citizenship behavior in higher education institutions: A research proposition in Vietnam,” J. Asian Financ. Econ. Bus., vol. 5, no. 3, pp. 113–119, 2018, doi: 10.13106/jafeb.2018.vol5.no3.113.
N. Mahri, B. Widjajanta, and S. Sumiyati, “Pengaruh Kecerdasan Emosional Dan Kepuasan Kerja Terhadap Perilaku Kewargaan Organisasi Pada Badan Kepegawaian Daerah Provinsi Jawa Barat Di Bandung,” J. Bus. Manag. Educ., vol. 3, no. 2, pp. 126–141, 2018, doi: 10.17509/jbme.v3i2.14262.
K. M. Trisnayani and N. Vembriati, “Pengaruh kepuasan kerja dan persepsi pada iklim organisasi terhadap perilaku kewargaan organisasi karyawan PT. Garuda Indonesia, (Persero), Tbk. Cabang Denpasar,” J. Psikol. Udayana, vol. 6, no. 02, p. 232, 2019, doi: 10.24843/jpu.2019.v06.i02.p02.
D. P. Setiawan and H. Gunawan, “the Effect of Job Satisfaction and Organization Commitment To Job Performance Through Organizational Citizenship Behavior (Ocb) As Meditation Variable (Empiris Study on Pt. Bank Mandiri At Jakarta),” Bus. Entrep. Rev., vol. 18, no. 1, pp. 1–18, 2019, doi: 10.25105/ber.v18i1.5175.
C. Clarissa and E. Edalmen, “Pengaruh Efikasi Diri, Keterlibatan Kerja, dan Kepuasan Kerja terhadap Komitmen Karyawan,” J. Manajerial Dan Kewirausahaan, vol. 4, no. 3, pp. 683–691, 2022, doi: 10.24912/jmk.v4i3.19762.
S. C. Santos and E. W. Liguori, “Entrepreneurial self-efficacy and intentions: Outcome expectations as mediator and subjective norms as moderator,” Int. J. Entrep. Behav. Res., vol. 26, no. 3, pp. 400–415, 2020, doi: 10.1108/IJEBR-07-2019-0436.
Akhmad Darmawan, F. Bagis, A. T. Handani, and D. V. Rahmawati, “Pengaruh Efikasi Diri, Karakteristik Pekerjaan Dan Perilaku Kewargaan Organisasi Terhadap Kinerja Karyawan: Studi Pada Karyawan Java Heritage Hotel Purwokerto,” Culin. Sci. Hosp. Res., vol. 25, no. 12, pp. 44–54, 2019.
A. Puni, S. K. Hilton, and B. Quao, “The interaction effect of transactional-transformational leadership on employee commitment in a developing country,” Manag. Res. Rev., vol. 44, no. 3, pp. 399–417, 2021, doi: 10.1108/MRR-03-2020-0153.
T. S. Nanjundeswaraswamy, “The mediating role of job satisfaction in the relationship between leadership styles and employee commitment,” J. Econ. Adm. Sci., 2021, doi: 10.1108/jeas-02-2021-0029.
E. Ellys and M. Ie, “Pengaruh kepuasan kerja dan budaya organisasi terhadap komitmen organisasi karyawan,” J. Manaj. Maranatha, vol. 20, no. 1, pp. 75–84, 2020, doi: 10.28932/jmm.v20i1.3026.
A. Eliyana, S. Ma’arif, and Muzakki, “Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance,” Eur. Res. Manag. Bus. Econ., vol. 25, no. 3, pp. 144–150, 2019, doi: 10.1016/j.iedeen.2019.05.001.
Y. Khan, M. Hassan, T. Jalees, and M. AsadUllah, “Job satisfaction, organizational commitment and other factors’ impact on turnover intention of private employees: An empirical evidence from education sector of Pakistan,” J. Geogr. Soc. Sci., vol. 2, no. 2, pp. 200–215, 2020, [Online]. Available: http://www.jgss.com.pk
Y. O. Choong, L. P. Ng, S. Ai Na, and C. E. Tan, “The role of teachers’ self-efficacy between trust and organisational citizenship behaviour among secondary school teachers,” Pers. Rev., vol. 49, no. 3, pp. 864–886, 2020, doi: 10.1108/PR-10-2018-0434.
G. Alessandri, L. Filosa, N. Eisenberg, and G. V. Caprara, “Within-individual relations of emotional, social, and work self-efficacy beliefs to organizational citizenship behaviors,” J. Res. Pers., vol. 91, p. 104073, 2021, doi: 10.1016/j.jrp.2021.104073.
L. Fitriyana and N. Khasanah, “Pengaruh Kepuasan Kerja, Self Efficacy, dan Komitmen Organisasi Terhadap Organizational Citizenship Behaviour pada PNS UPTD Unit Puskesmas Kebumen II,” J. Ilm. Mhs. Manajemen, Bisnis dan Akunt., vol. 2, no. 6, pp. 1086–1096, 2020, doi: 10.32639/jimmba.v2i6.894.
R. J. Pio and J. R. E. Tampi, “The influence of spiritual leadership on quality of work life, job satisfaction and organizational citizenship behavior,” Int. J. Law Manag., vol. 60, no. 2, pp. 757–767, 2018, doi: 10.1108/IJLMA-03-2017-0028.