ANALYSIS OF FACTORS AFFECTING EMPLOYEE SATISFACTION AND ITS IMPLICATIONS ON JOB PERFORMANCE IN INFORMATION TECHNOLOGY WORKERS
Article Sidebar
Main Article Content
Abstract
During the pandemic, there was a change in work methods which caused the company and employees to start adapting to the new work system to maintain the company's performance. Because there has been a change in the work system from conventional to a flexible work system due to the COVID-19 pandemic, researchers want to examine the relationship between work life balance, employee benefits and remote working, what impact can there be with changes to the previous work system for conventional work systems, into a flexible work system and its relationship to employee satisfaction so that it is ultimately related to job performance. Previous studies have shown that work-life conflict has a negative impact on employee job performance. The main objective of this study is to obtain the relationship and role of the factors that can affect worker satisfaction, as well as what impact this has on employee performance. The research method used to explain the relationship between variables in this study is descriptive quantitative. From the research results, it was found that job performance will be even better if employee satisfaction is achieved, as mediation of work life balance, employee benefits and remote working. Although the three independent factors can also affect employee performance directly, the results of the research show that better results will be achieved if worker satisfaction is achieved first so that even better employee performance will be achieved as a result of the work methods adopted after COVID-19.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of knowledge.
IJAEB by Graduate Program of Universitas Tarumanagara is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.. Permissions beyond the scope of this license may be available at https://journal.untar.ac.id/index.php/ijaeb
References
Agha, K., Azmi, F. T., & Irfan, A., (2017). Work-Life Balance and Job Satisfaction: An Empirical Study Focusing on Higher Education Teachers in Oman. International Journal of Social Science and Humanity. 7(3), 164-171.
Amritha, A., Ramana, D.V., & Reddy, T. N., (2017), Employee Work-Life Balance in the IT Industry. SSRG International Journal of Economics and Management Studies 4(6), 27 – 31.
Amstad, F. T., Meier, L. L., Fasel, U., Elfering, A., & Semmer, N. K. (2011). A meta-analysis of work family conflict and various outcomes with a special emphasis on cross-domain versus matching-domain relations. Journal of Occupational Health Psychology, 16(2), 151-169.
Arikunto, S. (2019). Prosedur Penelitian. Jakarta: Rineka Cipta.
Bae, K. B., & Kim, D., (2016). The Impact of Decoupling of Telework on Job Satisfaction in U.S. Federal Agencies. The American Review of Public Administration, 46(3), 356-371.
Babin, B. J., & Boles, J. S. (1998). Employee behavior in a service environment: A model and test of potential differences between men and women. Journal of Marketing, 62(2), 77-91.
Bayuni, E. (2020, March 17). COVID-19 lockdown? It’s not the economy. It’s people’s health and lives! The Jakarta Post. Retrieved from: https://www.thejakartapost.com/academia/ 2020/03/17/covid-19-lockdown-its-not-the-economy-stupid-its-peoples-health-and-lives.html
Clarke, M. C., Koch, L. C. & Hill, E. J. (2004). The work and family interface: Differentiating Balance and Fit. Family and Consumer Sciences Research Journal, 33(2), 121-140.
Dessler, Gary. (2018) ‘Human Resource Management. 16th Edition. p. 349-383. Pearson Education Inc.
Fonner, K. L., & Roloff, M. E., (2010). Why Teleworkers are More Satisfied with Their Jobs than are Office-Based Workers: When Less Contract is Beneficial. Journal of Applied Communication Research, 38(4), 336-361.
Ghozali, Imam., & Hengky Latan. (2014). Partial Least Squares : Konsep, Teknik dan Aplikasi Menggunakan Program SmartPLS3.0. Edisi Kedua. Universitas Diponegoro, Semarang.
Frone, M.R., Russell, M. and Cooper, M.L. (1992). Antecedents and outcomes of work-family conflict, Journal of Applied Psychology, Vol. 77 No. 1, pp. 65-78.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
Haryati, D. S., & Erdiansyah, R. (2020, May). Effect of Conflict, Job Satisfaction, and Stress on Medical Staff Performance (Study in the Health Facilities, West Jakarta). In Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2019) (pp. 341-348). Atlantis Press Proceedings.
Hodder, Andy. (2020). New Technology, Work and Employment in the era of COVID 19: reflecting on legacies of research. Brian Towers (BRITOW) and John Wiley and Sons Ltd. ISSN 1468-005X
Kiran, M. & Khurram, S., (2018). Flexitime and Employee Happiness at Workplace : A Quantitative study of Software Houses. Pakistani Journal of Commerce and Social Sciences. 12(3), 1008-1024.
Lin Z, Yao X., and Zhao Z. (2014). The direct and indirect impact of employee benefits on firm performance in China. Asia Pacific Journal of Human Resources 52(4): 476–495.
Lund, S., Madgavkar, A., Manyika, J., Smit, S., Ellingrud, K., Robinson, O. 2021. The Future of Work after COVID-19. https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-after-covid-19. Mc Kinsey Global Insitute
Marta Mas-Machuca Jasmina Berbegal-Mirabent Ines Alegre, (2016). Work-life balance and its relationship with organizational pride and job satisfaction. Journal of Managerial Psychology, Vol. 31 Issue 2.
Madsen, S. R. (2006). Work and family conflict: Can home-based teleworking make a difference? International Journal of Organization Theory and Behavior, 9(3), 307-50. https://doi.org/10.1108/IJOTB-09-03-2006-B002
Meenakshi, S. P., Subrahmanyam, V., & Ravichandran, K. (2013). The Importance of Work -Life- Balance. IOSR Journal of Business and Management, 14(3), 31-35.
Nelly, R., & Erdiansyah, R. (2022). Pengaruh Budaya Organisasi, Lingkungan Kerja, dan Motivasi Kerja terhadap Kinerja Karyawan melalui Kepuasan Kerja sebagai Variabel Intervening (Studi Kasus pada Karyawan PT Pakar Anugerah Gemilang). Jurnal Manajemen Bisnis Dan Kewirausahaan, 6(4), 427–432. https://doi.org/10.24912/ jmbk.v6i4.19343
Ollo-Lopez, Andrea; Goni-Legaz, Salome; Erro-Garces, Amaya (2020). Home-based telework: usefulness and facilitators. International Journal of Manpower. DOI: 10. 1108/IJM-02-2020-0062.
Pathak, A. K., Dubey, P., & Singh, D., (2019). Work Life Balance & Job Satisfaction : A Literature Review. International Journal of Computer Sciences and Engineering. 7(3), 182-187.
Sadida, N., & Febriani, Z., (2016). Mengikat Karyawan dengan Telecommuting(Studi Keterikatan Kerja Karyawan Telecommuting). Jurnal Psikogenesis. 4(1), 114-125.
Sein, M. K. (2020). The serendipitous impact of COVID-19 pandemic: A rare opportunity for research and practice. International Journal of Information Management, 55, Article 102164.
Shantha, A. A., (2019). The Impact of Work-Life Balance on Job Satisfaction: With Special Reference to ABC Private Limited in Sri Lanka. American Journal of Humanities and Social Sciences Research, 3(6), 97-108.
Shu Ya YANG, Shui Chuan CHEN, Liza LEE, Ying Sing LIU. (2021). Employee Stress, Job Satisfaction, and Job Performance: A Comparison between High-Technology and Traditional Industry in Taiwan. Journal of Asian Finance, Economics and Business, Vol. 8, No. 3, 605-618.
Sopiah, S., Kurniawan, D. T., Nora, E., & Narmaditya, B. S. (2020). Does Talent Management Affect Employee Performance ?: The Moderating Role of Work Engagement. Journal of Asian Finance, Economics and Business, 7(7), 335-341.
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alfabeta, CV.
Tomčíková, P. Ľ. (2016). Employee benefits and trends in the workplace. Online Journal, 4509, 1339–4509. http://www.exclusiveejournal.sk
Tomczyk D., Lee J., and Winslow E. (2013). Entrepreneurs’ personal values, compensation, and high growth firm performance. Journal of Small Business Management, 51(1): 66–82.
Wang, Bin, Liu, Yukun, Qian, Jing, Parker, Sharon K. (2020). Achieving Effective Remote Working During The COVID-19 Pandemic: A Work Design Perspective. International Association of Applied Psychology, 70(1): 16-59.
Van der Muelen, Nick. (2017). Does Remote Working Really Work? RSM Discovery 29 1st Quarter 2017.19-22.